Terms & Conditions

These General Terms and Conditions shall apply to all orders placed by the customer either electronically via the website www.strolz.at (hereinafter referred to as the “Booking Platform”) or in person at one of the Strolz shops (Sporthaus Lech, Skiverleih Lech, and Sporthaus Zürs) operated by Sport Bründl Gesellschaft m.b.H., Nikolaus-Gassner-Straße 4, 5710 Kaprun (hereinafter referred to as “Bründl Sports”).

All deliveries and services provided by Bründl Sports and arranged through the Booking Platform or at a Strolz shop shall be rendered exclusively on the basis of these General Terms and Conditions.

By selecting the corresponding checkbox during the ordering process for goods or services, the customer agrees to these General Terms and Conditions.

Any terms and conditions of the customer that deviate from these General Terms and Conditions shall not be recognized by Bründl Sports unless expressly agreed to in writing by Bründl Sports. These General Terms and Conditions shall also apply if Bründl Sports performs its services without reservation while being aware of conflicting or deviating terms and conditions of the customer. This provision shall apply only in relation to business customers.

If the customer uses its own general terms and conditions, their application is expressly excluded. Employees and representatives of Bründl Sports are not authorized to enter into individual agreements with the customer or to accept any deviating terms and conditions of the customer. In the case of consumers, this restriction shall apply only if Bründl Sports has expressly referred to it in the relevant order form. These General Terms and Conditions shall apply equally to consumers (Section 1 para. 1 no. 2 Austrian Consumer Protection Act – KSchG) and entrepreneurs/business customers (Section 1 para. 1 no. 1 KSchG). Any deviations shall be expressly indicated where applicable.

The customer’s offer to enter into the intended purchase, consulting, or rental agreement may be made by submitting an electronic declaration (e.g. an email), completing an online form, or making an inquiry in person at a Strolz shop. The customer shall be bound by their offer for a period of fourteen (14) days. In the case of a customer who is a consumer, the offer shall remain binding for a period of seven (7) days.

Bründl Sports may accept the customer’s contractual offer within fourteen (14) days. The contract shall only be concluded upon the express acceptance of the customer’s offer by Bründl Sports or upon the first act of performance carried out by Bründl Sports.

Bründl Sports reserves the right to refuse to enter into a contract with the customer without stating any reasons. Should Bründl Sports reject the customer’s contractual offer, the customer shall be notified accordingly.

In addition to the customer making a booking either in person or online via www.strolz.at, the contracting party to this rental agreement is Sport Bründl Gesellschaft m.b.H., Nikolaus-Gassner-Straße 4, 5710 Kaprun (hereinafter referred to as the “Lessor”).

The specific contracting party is also indicated on the collection slip issued for the rented equipment.

All winter and summer sports equipment and ancillary products available for rent on the Booking Platform (skis, snowboards, ski boots, snowboard boots, cross-country skis, cross-country ski sets, touring skis, touring ski sets, helmets, poles, protectors, sledges, bikes, e-bikes, etc.) are hereinafter collectively referred to as Rental Equipment and include all winter and summer sports equipment of all categories and age groups. Requests (e.g. group requests) and bookings (e.g. online bookings) are hereinafter uniformly referred to as Bookings.

Ski school services and lift tickets: When booking a ski school service (e.g. a ski lesson) or a lift ticket, Sport Bründl acts exclusively as an intermediary via the Booking Platform and excludes all liability towards the customer. In the event of a booking, the contract is concluded exclusively between the booking customer and the respective provider (ski school or mountain railway operator). The provider’s respective terms and conditions shall apply. Sport Bründl forwards the reservation details to the ski schools. Lift tickets are issued directly at the respective rental location on the basis of the data provided.

5.1. By making a booking, the customer confirms that he/she has full legal capacity and is therefore at least 18 years of age.

5.2. The Rental Equipment shall not be handed over by the Lessor until the rental fee has been paid in full (either online or at the rental shop on site).

5.3. Prior to the handover of the Rental Equipment, the customer must present an official photo identification document (e.g. passport or driver's licence) as well as the (printed) booking confirmation at the rental shop and agrees that copies of these documents may be made. In the event of any queries by the rental shop regarding the age of children or minors for whom the customer enters into the rental agreement, an official photo identification document confirming the stated age must be presented to the responsible rental shop staff.

5.4. The Booking Platform includes the presentation and booking option for Rental Equipment of the respective rental shop. Upon completion of the booking process, with or without payment, the Booking Platform automatically generates a voucher (booking confirmation), which is sent to the customer by email and is also made available for download on the booking confirmation page. The customer may collect the booked Rental Equipment from the rental shop by presenting this (printed) voucher. Furthermore, the booking information is forwarded to the respective rental shop. Following the rental, the customer automatically receives an email requesting feedback.

5.5. By completing the booking, the customer confirms the accuracy of the personal data provided, which serves as the basis for the proper adjustment of the sports equipment. The customer may not independently alter the settings made by the rental shop.

The customer is fully responsible for the Rental Equipment and shall use it with due care in accordance with its function and intended conditions of use. If the Rental Equipment already has defects at the time of rental, the customer may – provided that the rental shop is unable to remedy the defect – exchange the Rental Equipment or withdraw from the contract.

The transfer of the Rental Equipment to third parties is not permitted. The customer shall ensure that the Rental Equipment is stored in such a manner as to prevent confusion with other equipment or theft.

The Rental Equipment is not insured unless insurance has been taken out. In the event of theft resulting from a breach of the storage obligations imposed on the customer, the customer shall be liable for the current value of the Rental Equipment.

7.1. The reservation shall become valid upon receipt of the reservation confirmation.

7.2. Rentals made after 3:00 p.m. (excluding storage facilities and bikes) shall only be charged from the following calendar day. If the Rental Equipment (excluding bikes) is returned before 10:00 a.m., the current calendar day shall not be charged.

7.3. The rental shop shall hold the Rental Equipment until the close of business on the first day of the reservation. After this period, the reservation shall lose its validity. Should the reservation not be used for any reason, any deposit paid for the reservation shall be refunded up to the day on which the reservation period begins.

7.4. The rental price shall apply only to consecutive days.

7.5. In the case of online bookings made less than 48 hours in advance, neither collection on the previous day nor the specifically requested ski model can be guaranteed in advance. Only collection on the rental day and a ski model within the booked category can be guaranteed.

8.1. In the event of injury or illness of the customer during an ongoing rental period, we shall refund the amount paid for the remaining prepaid rental period, provided that the Rental Equipment is returned immediately.

8.2. In the event of a cancellation, please contact the respective rental shop directly (contact details can be found on the booking confirmation) or send an email to office@strolz.at.

The Rental Equipment is generally insured against damage (with the exception of bicycles). In the event of theft, however, the following deductible shall apply:

a. for bookings in the Economy category: €150.00

b. for bookings in the Premium category: €250.00

c. for bookings in the Superior category: €450.00

By paying a one-time fee of €6.00 for a rental period of one day, €12.00 for a rental period of up to two days, or €18.00 for a rental period of three days or more, the above-mentioned deductible in the event of theft shall be waived.

In the event of theft, a police report must be submitted. If no police report is provided, the current value of the Rental Equipment must be reimbursed.

In the event of wilful damage, the customer shall bear the repair costs. If repair is not possible for this reason, the customer shall reimburse the current value of the product.

10.1. All prices include all taxes and charges applicable at the time of booking and are shown less any optional discount. Prices are displayed in Euro (€; EUR). Payment may only be made in Euro.

10.2. Bookings may be paid using the following payment methods:

• Credit Card (Visa, Mastercard)

• Instant Bank Transfer

• PayPal

• Cash (on site only)

Payment processing via Saferpay (American Express, Mastercard, Visa, Maestro, Diners Club, iDEAL, PayPal and Instant Bank Transfer) is carried out by the external payment service provider SIX (SIX Payment Services Europe S.A., Austrian Branch, Marxergasse 1B, A-1030 Vienna, www.six-payment-services.com). No additional charges shall apply in this regard.

Any other fees arising from the payment and not caused by the Lessor (such as bank charges, exchange rate-related bank fees, etc.) shall be borne exclusively by the customer.

10.3. The online discounts displayed (special price advantages offered by the respective rental shop) and/or discount codes cannot be combined.

Ski boots are adjusted to the ski bindings. If both items of Rental Equipment are rented, they comply with the safety requirements of ISO Standard 11088.

No separate safety inspection and adjustment in accordance with ISO/ÖNORM standards is carried out upon handover of the Rental Equipment. Upon request, and mandatorily in the case of customer-owned equipment (e.g. customer-owned ski boots with rental skis or customer-owned skis with rental boots), an inspection and adjustment in accordance with ISO/ÖNORM standards shall be carried out. A fee of €10.00 gross shall be charged for this Top Safety Adjustment (= electronic binding test) in accordance with ISO Standard 11088.

This adjustment requires approximately 10 minutes on site. If the customer does not request a Top Safety Adjustment for the rented equipment (skis and boots), the ski binding shall be adjusted manually according to the ISO value.

No liability shall be assumed for accidents of any kind. In particular, the Lessor shall not be liable for damages arising from incorrect information provided by the customer, especially in connection with the binding adjustment.

The customer acknowledges that the Lessor provides the Booking Platform as a voluntary service that may be revoked at any time. The customer therefore has no claim to the use or functionality of the Booking Platform in general or according to any specific state of the art. In particular, the Lessor assumes no responsibility for the uninterrupted availability of the platform and the data managed therein.

Due to the nature of the Internet, data transmission times and transmission quality depend on the load of the Internet. Furthermore, according to the current state of technology, it is not possible to develop and operate software completely free of errors or to eliminate all uncertainties associated with the Internet. Accordingly, the Lessor shall not be liable for the (temporary) unavailability of the Booking Platform or for any incorrect transmission of bookings.

An exchange of the rented sports equipment model within the pre-booked category is possible free of charge. If sports equipment is exchanged for equipment in a higher category, the additional charge according to the applicable price list must be paid in advance either online or on site. The respective rental conditions of the rental shop on site shall apply.

Bründl Sports may also issue invoices by email, provided that the customer agrees to receive invoices electronically; otherwise, invoices shall be issued in paper form. Electronic invoices shall be sent to the customer by email in PDF format to the email address provided by the customer for this purpose.

In such case, the customer undertakes to ensure that the necessary technical requirements are in place to access the invoice as agreed. The customer shall immediately notify Bründl Sports of any change to the email address designated for electronic invoice delivery. Charges shall become due for payment on the day the invoice is sent by email and can be accessed under normal circumstances.

The customer may revoke consent to electronic invoice delivery at any time in writing.

The customer may order gift vouchers either in person at a Strolz shop or through the online voucher shop accessible via the website strolz.at. Depending on the type of order, the customer may purchase either a printed voucher or a digital voucher in the form of a PDF document. In the case of gift vouchers, such vouchers may be redeemed for the company's own services, namely all products and services offered by Bründl Sports. The value of each individual voucher corresponds to the Euro amount printed on the voucher.

The price stated for the gift voucher in the online voucher shop includes any applicable statutory taxes. Any shipping costs and any additional charges shall be shown separately. Consequently, the prices payable by the customer may exceed the value printed on the voucher. The purchase contract with Bründl Sports is concluded once the voucher has been paid for in full by the customer and has been provided (by PDF or email) or the invoice has been transmitted electronically.

The total price (i.e. purchase price plus any applicable delivery costs) shall generally become due upon completion of the order, whereby the time of payment depends on the payment method selected. The total price may be paid by the customer by credit card, instant bank transfer, or PayPal. The customer shall be redirected to the respective payment service provider for the selected payment method, where the payment transaction must be completed by the customer.

This entire process is carried out exclusively by the respective payment service provider. Accordingly, additional terms and conditions of the respective payment service provider may apply, over which Bründl Sports has no control. During the payment process, the customer enters the required card and/or bank details into the database of the payment service provider. The transaction data is then stored on the provider’s servers. Bründl Sports shall not be liable for any damage resulting from incorrect or inaccurate entry of the data used.

The customer shall be informed of the details of the available payment methods at the beginning of the ordering process. Bründl Sports shall have sole discretion in determining which payment methods are available. The customer shall have no entitlement to any specific method of payment.

The invoice shall be delivered electronically by email to the email address provided by the customer.

Gift vouchers shall be provided with an identification number and a barcode, which are required for redeeming the voucher. Depending on the selected voucher type, the voucher shall either be made available electronically as a PDF document or sent to the email address provided by the customer, from where it may be printed by the customer.

No replacement can be provided in the event of irretrievable loss, theft, or destruction of a voucher. The customer is responsible for providing the correct details to which the voucher and the invoice are to be sent.

The customer is obliged to check the voucher immediately upon receipt for completeness and accuracy, as well as for conformity with the purchase details.

Each voucher shall bear an issue date. To the extent that a limitation period is legally permissible, vouchers shall remain valid for five (5) years from the date of issue. Vouchers cannot be returned, are not resalable, and cannot be redeemed for cash.

Non-personalized gift vouchers are generally transferable and may be redeemed by any holder. Any number of gift vouchers may be redeemed in a single purchase. If a remaining balance exists after payment with a voucher, such balance shall remain available and may be used for future purchases. A credit note for any remaining balance shall be issued at the cash desk.

The customer may withdraw from the purchase of a voucher in the online voucher shop within fourteen (14) days without stating any reason. The withdrawal period shall be fourteen (14) days from the day on which the customer received the voucher electronically. Saturdays, Sundays and public holidays shall be included in the calculation of the withdrawal period.

To exercise the right of withdrawal, the customer must inform Bründl Gesellschaft m.b.H., Nikolaus-Gassner-Straße 4, 5710 Kaprun, or by email at office@strolz.at, of the decision to withdraw from the contract by means of a clear declaration (including the customer’s name, address and, where available, telephone number, fax number and email address). The customer may use the model withdrawal form for this purpose, although this is not mandatory.

Model withdrawal form:
https://www.wko.at/internetrecht/ruecktrittsrecht-bei-dienstleistungen-im-internet#heading_Anhang_2__Muster_Widerrufsformular__Anhang_I_B_zum_FAGG_

To meet the withdrawal deadline, it is sufficient for the customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired. The withdrawal period begins upon receipt of this notice in text form, but not before the recipient has received the voucher. The voucher shall become invalid as of the date of withdrawal and may no longer be redeemed.

If the contract is withdrawn from, all payments received by Bründl Sports, including delivery costs (with the exception of any additional costs resulting from the customer choosing a type of delivery other than the least expensive standard delivery offered by Bründl Sports), shall be reimbursed without undue delay and no later than fourteen (14) days from the day on which notification of the withdrawal of this contract was received.

For such reimbursement, the same means of payment shall be used as was used for the original transaction, unless expressly agreed otherwise. Under no circumstances shall any fees be charged to the customer as a result of such reimbursement.

Insofar as the customer is an entrepreneur, the place where Bründl Sports has its registered office shall be the exclusive place of jurisdiction for all disputes arising out of or in connection with the contractual relationship. Furthermore, Bründl Sports shall be entitled to bring legal action against the customer before the court of the customer's general place of jurisdiction. For legal actions against a customer concerning a contract between a consumer and Bründl Sports, the competent court shall be the court having jurisdiction in the district where the consumer has their domicile, habitual residence, or place of employment.

The substantive laws of the Republic of Austria shall apply exclusively, excluding its conflict of law provisions and the United Nations Convention on Contracts for the International Sale of Goods (CISG). In the case of consumers, this choice of law shall apply only to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.